About the role
Our customer care team answers every call to 1800 229 199 and every WhatsApp message. You will help customers book pickups, answer questions about our services and resolve issues quickly with the store and workshop teams.
What you'll do
- Handle inbound calls, WhatsApp chats and emails
- Book pickups and share order updates
- Resolve complaints with empathy and follow them through to closure
- Log feedback so we keep improving
What we're looking for
- 1+ year in customer support or a call centre
- Clear spoken and written English and Hindi
- Comfortable with CRM tools and WhatsApp Business
Good to have
- Experience in a consumer service or e-commerce brand
What you'll get
- Salary in line with your experience, paid on time every month
- Hands-on training and a clear path to grow
- Paid leave and statutory benefits (PF, ESIC where applicable)
- Staff discounts on Pressto services
Interested?
It takes about two minutes to apply. Keep your CV handy.